Eric Abbot- Amazon Web Services
9 months agoFebruary 19, 2021
Great interview with Scott MacKenzie, strong business insights on the value of omni-channel customer engagement.  The idea that Healthcare and other historically paper invoice based industries can drastically improve accounts payable metrics in parallel with improving customer engagement/experience follows many of the innovations of successful online retailers.   I work for Amazon and much of our success is due to the same omni-channel engagement with customers and a culture of innovation that focuses on being the most customer centric company on Earth.  "Know your customer and engage them in the way they want to be engaged"
about 2 months agoOctober 7, 2021
Superb insight into payfac UX
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